Talkdesk Named to Forbes Cloud 100 for Sixth Consecutive Year

BY dprimeramano
August 8, 2024
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The global customer experience technology provider secured the 16th position on the 2024 list, recognized for leadership and innovation in generative artificial intelligence

Generative Artificial Intelligence (GenAI) innovations to the Talkdesk CX Cloud™ contact center platform and Talkdesk Industry Experience Clouds™ over the past twelve months have helped Talkdesk maintain a strong Forbes Cloud 100 position.
With purpose-built customer experience (CX) solutions for banking, insurance, healthcare, and retail, featuring pre-trained AI models, specialized workflows, and out-of-the-box integrations, Talkdesk customers can create value quickly and easily.
Recent GenAI innovations include solutions for industry-specific customer self-service, seamless call routing orchestration, and surfacing customer insights in contact center data to improve customer engagement.

SAN FRANCISCO-Talkdesk®, Inc ., a global provider of artificial intelligence (AI)-driven customer experience (CX) technology serving businesses of all sizes, has been named to the Forbes Cloud 100 for the sixth consecutive year .

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