Laithwaites chooses nShift to revolutionize shipping management and customer experience

Leading wine retailer invests in multi-carrier capabilities to drive business growth

LONDON-Laithwaites , the renowned direct-to-consumer wine distributor, has selected nShift as its UK shipping and experience management partner. nShift is the global leader in shipping and experience management ( DMXM ) software. The strategic partnership aims to streamline Laithwaites’ logistics operations, facilitate carrier expansion and significantly improve the shipping experience for customers.

Laithwaites’ continued growth has made a robust and scalable shipping management system essential. nShift’s comprehensive platform offers cutting-edge features that help Laithwaites efficiently manage multiple carriers, ensuring timely and reliable deliveries to customers across the UK.

Gary Carlile, EVP Customer Growth at nShift, commented: “We are excited to work with the Laithwaites team to support their goal of delivering exceptional customer experiences. Our platform combines core and comprehensive shipping management components with cutting-edge customer-facing applications. As a partner with Laithwaites, we will accelerate the company’s growth, improve the customer experience and optimize shipping.”

Andrew Hawker, Head of Logistics at Laithwaites, said: “Choosing nShift as our shipping and experience management partner is an important step in developing a more flexible strategy to expand our carrier services and enhance the shipping experience for our customers. With nShift’s innovative technology and expertise, we will optimize our logistics processes and give our customers more visibility and control over their deliveries. This partnership will undoubtedly support our growth goals and help us live up to our commitment to providing outstanding services.”

The advantages of nShift solutions: Ship, Track and Checkout

Laithwaites will deploy several nShift products to improve its logistics and customer experience:

nShift Ship will enable Laithwaites to manage its shipping processes through a unified platform for ordering multiple carriers and streamlining the creation of shipping orders, printing labels and the entire shipping process.
nShift Track will enable Laithwaites to provide real-time tracking information to its customers, ensuring complete transparency from dispatch to delivery of their order. This will increase customer satisfaction by ensuring that they are always informed of the current shipping status of their order.
nShift Checkout will integrate seamlessly with Laithwaites’ e-commerce platform and offer customers flexible shipping options at checkout. This feature will allow customers to choose their preferred delivery method, improving the overall shopping experience and increasing conversion rates.

By integrating these products, Laithwaites will be able to gain valuable insights into their shipping performance using real-time data and analytics. These insights will support proactive decision making and continuous improvement of logistics operations. nShift’s experience management capabilities will help Laithwaites increase customer satisfaction through timely notification and accurate tracking.

www.nShift.com

About nShift:

The nShift shipping and experience management platform is the key to e-commerce success. Grow beyond your borders with constant innovation and the world’s largest carrier network. Increase customer loyalty with end-to-end tools that improve the customer experience. Turn data into actionable insights that connect and optimize processes. With nShift, you make shipping the essential link between your brand and your customers.

About Laithwaites:

Laithwaites is a leading direct wine distributor offering a wide range of quality wines from around the world. Committed to combining exceptional service with a passion for wine, Laithwaites has been supplying customers with their favourite wines for over 50 years.

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