Frost & Sullivan Recognizes Foundever ® as “Company of the Year” in Europe for AI-Powered Excellence in Customer Experience Management

The award draws on decades of experience in AI and highlights its role in helping brands forge deeper, more meaningful connections with customers.

MIAMI- Foundever ^® , a global leader in the customer experience (CX) industry, today announced that it has been recognized by Frost & Sullivan as the 2024 European Customer Experience Management Company of the Year . This prestigious award highlights the company’s innovative approach to integrating artificial intelligence (AI) and automation into its CX operations and solidifies its position as a technology leader.

The company’s award celebrates Foundever’s visionary innovation, market leadership, and dedication to delivering superior CX. It specifically recognized Foundever’s robust and seamless service delivery system, balanced revenue across industries, diverse client portfolio, and extensive BPO expertise as reasons for its leadership position in the AI and GenAI revolution.

This recognition highlights the company’s AI-powered excellence in managing customer experience through sophisticated chatbots and automation tools, which improve interactions and allow agents to focus on more complex tasks. Foundever has excelled in ensuring the success of its clients by tailoring AI solutions to different needs and integrating them with a comprehensive employee experience. This recognition follows continued investments in AI technology, which have driven transformative results for clients around the world.

“Receiving this recognition from Frost & Sullivan highlights the decades of AI development and implementation that have shaped our approach at Foundever,” said Guillaume Laporte, Head of AI at Foundever. “We remain dedicated to advancing our technology while ensuring it enhances the experience of humans, who are at the heart of the customer experiences we deliver on behalf of our clients.”

The company’s AI strategy has been deeply embedded in its operations for over a decade, long before the recent surge in interest in generative AI. Foundever uses sophisticated AI chatbots and automation tools to improve customer interactions and provide fast, accurate responses, while freeing up human agents to handle more complex and personalized tasks. This combination of AI and human expertise ensures high-quality service and significantly improves customer satisfaction and brand loyalty.

Supported by a powerful R&D team of over 900 engineers, data scientists and technologists, Foundever leads scalable AI innovation across 45 countries.

Frost & Sullivan’s recognition of Foundever follows a series of accolades, including the 2022 Latin American Competitive Strategy Leader Award and the 2022 Global Company of the Year Award in the CX Outsourcing Employee Engagement sector. These honors reflect Foundever’s commitment to advancing the CX industry through continuous innovation and excellence.

Read the full report here and for information about Foundever, visit www.foundever.com .

About Foundever ^®

Foundever ^® is a global leader in the customer experience (CX) industry. With 150,000 associates worldwide, we are the team behind the best experiences for over 800 of the world’s leading digital-first brands. Our innovative CX, technology and experience solutions are designed to support our clients’ operational needs and deliver a seamless customer experience at the moments that matter most.

With over 9 million daily customer conversations in over 60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.

Get to know us at www.foundever.com and connect with us on Facebook , LinkedIn and X .

The original-language text of this announcement is the official and authoritative version. This translation is intended as an aid only and should be cross-referenced with the original-language text, which is the only version of the text intended to have legal validity.