Bidgely Introduces New GenAI Integration for Award-Winning UtilityAI Platform and Smarter Energy Management

LOS ALTOS, Calif.-Bidgely has introduced a new generative AI (GenAI) integration into its award-winning UtilityAI platform by offering utilities and their customers even smarter and more intuitive experiences for energy management. A series of secure, adaptive product deployments will enable autonomous responses to queries for faster results that will redefine utility data insights and program implementation. This includes new customer experience interfaces, simulation planning for distributed energy resources (DER) and non-wired alternatives (NWA), load profiling and targeting, data summarization, and more.

“For over a decade, Bidgely’s UtilityAI has proven incredibly effective at harnessing the power of smart meter data. Our new integration with GenAI is a critical next step in enabling utilities to further improve agility, deepen customer engagement, and optimize resources like never before,” said Abhay Gupta, CEO of Bidgely. “With Bidgely, utilities are not only prepared to survive the future; they are equipped to lead it.”

Bidgely’s GenAI solutions are designed to help utilities address their most pressing initiatives, particularly increasing grid congestion and the need to deploy NWA-specific solutions; decarbonization through home electrification; and supporting homeowners to reduce their energy bills and carbon footprint.

“Utilities want to support their customers in their journey to become more energy efficient and become trusted energy advisors. To do so, more and more energy providers are implementing usage analytics to engage customers with new services, and more than 50 percent of them will invest in behavioral demand response,” said Gaia Gallotti, associate research director at IDC Energy Insights. “To maximize the success rate of their green energy programs, utilities will need to invest in GenAI tools to meet their customers’ demand for customized products, services, and packages.”

The new face of customer experience and support

Bidgely’s GenAI integration bridges the gap between energy usage and monthly bill costs for end-users, significantly improving customer satisfaction, decreasing customer service calls, and increasing enrollment in utility programs. End-users and utility customer service representatives will have access to:

Energy Assistants – A highly interactive interface that instantly assesses home energy usage, answers custom queries, and offers personalized recommendations.
Energy Advisors : A customized solution that enables customers to take greater control of their energy decisions, for example by modeling the financial impact of purchasing an electric vehicle or installing solar power.

The evolution of Bidgely’s UtilityAI platform will also simplify energy management for end-consumers through GenAI-powered simulations. Home electrification simulations, for example, will be able to instantly analyse a customer’s load profile, complete an energy audit, simulate opportunities for improvement and savings, and connect consumers with relevant products, installers and financing options.

Smarter, simpler network management

For utility network planners, Bidgely’s GenAI integration streamlines the analysis of data stored in meters to provide faster access to information and recommendations for making effective decisions. Network planners will have access to:

Grid Assistants – An intuitive, conversational interface that makes it easy to query data, analyze DERs, monitor grid assets, and identify key trends.
Grid Advisors – A next-generation product that enables network planners to simulate complex network scenarios, develop asset and NWA upgrade plans, and continuously monitor progress toward network management objectives.

Bidgely’s GenAI integration not only translates grid data into actionable, easy-to-digest insights, but also gives grid planners a way to verify grid strategies and investments. To alleviate grid congestion, for example, utilities can run simulations on the most constrained grid assets to compare the impact of different NWA and infrastructure improvement options before implementing changes.

To learn more about Bidgely’s new GenAI solutions, visit bidgely.com/GenAI and register for Bidgely’s upcoming webinar, Empowering Utilities with GenAI: A Guide to Enhanced CX and Grid Management, here .

About Bidgely

Bidgely is an AI-powered SaaS company accelerating a clean energy future by empowering energy companies and consumers to make data-driven energy decisions. Using our unique, proprietary technology, Bidgely’s UtilityAI™ platform transforms different dimensions of customer data, such as energy usage, demographics, and interactions, into the most accurate and actionable consumer energy insights possible. We use this information to provide each customer with personalized recommendations tailored to their personality and lifestyle, usage attributes, behavioral patterns, purchase propensity, and more. From a distributed energy resources (DER) and edge perspective, Bidgely is driving smart meter innovation with data-driven solutions for solar PV, electric vehicle (EV) detection, EV behavioral load shifting and managed loading, energy theft, short-term load forecasting, grid analytics, and time-of-use (TOU) rate designs. Bidgely’s UtilityAI™ energy analytics provides broad visibility into generation and consumption to better manage peak loads and grid planning, and delivers targeted recommendations for new value-added products and services. With roots in Silicon Valley, Bidgely has 16+ energy patents, $75M+ in funding, 30+ data scientists, and brings a passion for AI to utilities serving residential and commercial customers around the world. For more information, visit www.bidgely.com or the Bidgely blog at bidgely.com/blog .

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